2024

Language Proficiency’s Impact on Healthcare Quality for Marginalized Patients: A Physician-Patient Communication Perspective

Lilian Nguyen, Rebecca Kim, Lillian Thai, Ysabella Ballesteros-Barajas, Andrea Romero

Our study investigates language barriers’ impact on patient-physician relationships among marginalized racial and ethnic communities in Southern California. We aim to understand how limited English proficiency affects healthcare access and quality for non-native English speakers. This exploration is crucial in identifying and addressing disparities in healthcare settings, particularly how language barriers intensify existing challenges. We hypothesize that disparities in language proficiency significantly influence the quality of care received by ethnically marginalized patients. Our research highlights ongoing societal norms in America, which disproportionately affect immigrants. We emphasize the necessity of addressing healthcare disparities for ethnically marginalized communities, advocating for enhanced resources and support. Analysis of data patterns reveals the profound impact of limited English proficiency on patient understanding and comfort in medical settings. Additionally, we identify the added responsibilities shouldered by non-English patients and the minimization of patient-physician interaction in the US healthcare system. In conclusion, our findings underscore the urgency of improving communication and understanding between patients and providers. This entails training healthcare providers in cultural competency and ensuring multilingual health materials’ availability. By addressing language barriers, we can strive towards a more equitable healthcare system that meets the diverse needs of all patients.

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Gender Effect in Discourse: The Gender Dynamics in Language Use Within Service Encounters At Trader Joe’s

Denise Yanez, Natalie Leon, Diana Rinza, Maya Araujo, Zoe Klein

As customers navigate the bustling aisles of the grocery store, you finish and make your way to the checkout line. Ahead of you, a young woman, approximately your age is greeting customers with a welcoming smile. She is wearing a Hawaiian shirt that distinguishes her as a Trader Joe’s employee. When you get to her, she immediately greets you and asks about your day. She seems genuinely interested and even shares her favorite products for lunch. The adjacent cashier is an older man who rings up customers with a professional smile and a brief “Have a nice day.” Despite keeping it simple, he demonstrates the positive qualities attributed to a traditional Trader Joe’s employee. The following article will center around the interactions between customers and employees and how they differ based on a cashier’s gender expression. Research suggests a correlation between age and gender regarding these interactions. For this study, we each went to a Trader Joe’s and recorded our interactions with a male cashier and a female cashier. We concluded that while it appears that young female cashiers prefer to engage in conversational interactions, older male cashiers use a more traditional communication style when interacting with customers.

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Profanity Amongst Undergraduate Students

Jesus Nocelotl, Fernanda Madrazo

For most people, college can be a difficult and exciting journey within one’s life. The new experience of living on your own, independence and responsibility of forming your own decisions, and for many, the chance to make and begin new meaningful friendships. Oftentimes, in communities that foster a sense of group identity and culture, such as college, and especially for young adults, the formation of friendships and relationships starts with interaction and language between individuals. Language is an essential aspect of our everyday lives, proven to be an effective way of communicating with others and a tool for forming relationships through shared experiences and identity.

The importance of social interactions in a college aged environment is of great significance, as many young adults see college as a new chapter within their life and an opportunity to form new bonds. Especially in the age of social media, college students often resort and feel the need for social and group identities to create friendships. One of the most commonly observed uses of language in college environments is the use of profanity to communicate between individuals. Profanity is commonly used in conversation as a measure to emphasize meaning, common slang, or a sense of group identity. For our group’s research project, undergraduate students and their prevalent use of expressing profanity in active conversation was used to analyze deeper meanings between language and social identity. Throughout our findings, we observed the most commonly used phrases and made relevant connections to age, group identity, and especially gender identity, to support and provide deeper meaning to the importance of language, young adult life, and college environment.

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Code Switching Across Generations in Bilingual Families

Paulina Martirossian, Veronica Rojas, Itxhel Lozoya, Cambrya Melendez, Ashlyn Claustro

Have you ever wondered how code-switching and bilingualism can differ depending on the person you are communicating with? Do you feel that it can have an impact on relationships that are formed between people among different generations? This study explores how bilingual individuals across many generations who speak Armenian and English or Spanish and English may alter their approaches to communication when interacting with certain people. Additionally, we were curious to find out whether or not the closeness of people’s relationships affects their formality when communicating and code-switching. In order to find results, we conducted numerous semi-structured interviews and listened in on the conversations between college students and their relatives, while paying attention to word choice, syntax, and grammar when speaking. We concluded that (87%) of our interviewees believe that their relationship with their elders determines the formality of their communication style, often leading to difficulty when expressing oneself. By studying code-switching and bilingualism, we discovered a relationship between identity and communication that spans across generations.

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Language Ideologies in Animated Films: Why does that character sound like that?

Talla Khattat, Jacob Gutierrez, Edna Tovar, Grace Yang, Al Jackson, Espie Maldonado

Why do all military characters in animation films have Southern accents? Throughout this blog, we aim to understand the world of languages in animated films and take you along with us. Audience members digest the creative choices that are made on screen and unconsciously learn to associate linguistic patterns with certain sociocultural elements. This research paper aims to observe the linguistic elements of accents and dialects to understand the correlating relationship with the language ideologies and cultural attitudes. We observed the films Aristocats (1970), The Secret of NIMH (1982), The Rescuers Down Under (1990), and Zootopia (2016), and categorized the different patterns observed based on several different elements. Our findings show that minority accents can be tokenized to invoke assumptions about a character in order to save screen time. We call on future research to understand how impactful some of these harmful depictions can be and emphasize the importance of respectful representation.

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Manspreading: Myth, Message, or Management?

Cecilia Schmitz, Tommy Silva, Sinahi Torres, Ye Won Yoon 

Communication takes a variety of forms including communication through the use of body language, but oftentimes different genders have shown differences in the way they use it to portray themselves. Previous research has indicated that men will participate in “manspreading” which consists of spreading out typically in public spaces, while women accommodate others. Other research shows that people tend to spread out when they feel a sense of dominance. In order to fill any possible knowledge gap, we formed a study to discover how relevant this research is to UCLA undergraduates. Our study was based on the research question: Do men and women use spatial movement and orientation differently, and does this reflect their respective gender identity? We hypothesized that men do take up more space than women and that women’s contracted body language would only be around men. This left room for interesting questions: do men always take up more space? Do the way women use body language get influenced by the gender they are around? As you continue to read our study, you will uncover whether this is relevant or if we notice other trends amongst the students.

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Expressions of Love and Satisfaction in Long-Distance vs. In-Person Relationships

Shadi Shans, Eleanor Moheban, Rishika Mehta, David Saidian, Monica Sargsyann

As internet relationships become more widespread in the modern world, people are relying on creative methods to display their love digitally. The objective of this study was to investigate which of the two, online or in-person couples, enjoy a stronger sense of relationship satisfaction given the means available to communicate affection. Our target group included 20 college students who were in relationships. Emojis, FaceTime calls, voice messages, as well as physical touch, and quality time are among the linguistic and communicative norms frequently used by our target audience. In general, internet communication can be useful and provide opportunities for asynchronous interaction. However, our hypothesis, which proposed that in-person communication provides a more personalized and intimate experience, leading to greater satisfaction, was confirmed.

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Love Across Cultures: A Comparative Study of Verbal and Nonverbal Communication of Affection in Text Messages Among American and East Asian College Students

Yoonhye Kim, Yuka Tanaka, Asaka Minami, Eugene Jo, Zivana Ongko

Have you ever wondered why a simple text message can be interpreted differently by people from different cultures? We were curious about how cultural differences affect communication in romantic relationships and identify the causes of miscommunication among people from different cultural backgrounds. This study compares how college students from East Asian and American cultures express love through text messages and explores the cultural factors that contribute to these differences. The study surveyed 30 college students between 18-24 years old, consisting of 15 American students and 15 East Asian international students from China, Japan, and South Korea. Participants provided demographic information, self-reported love languages, and text message screenshots, and their language was analyzed as direct or indirect speech. Results showed that American students tend to express love through more direct language, using terms of endearment and direct declarations of love, whereas East Asian students use more indirect and implicit expressions of affection. The study highlights the cultural differences in the understanding of love and expressions of affection, shaped by norms, values, individualism, and collectivism. The findings suggest that cultural factors play a significant role in shaping linguistic expressions of love and the use of nonverbal cues in text messages.

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Parent & Child Communication Dynamics in Heritage Language Speakers

Jessica Nepomnyshy, Andrew Gerbs, Christabel Odoi

Language is often considered a window into a culture, but what happens when that window starts to close? In many families, heritage language communication can be a complex and nuanced issue, especially when it comes to older and younger siblings. While the older generation may have grown up speaking the language fluently, their younger siblings may struggle to maintain their proficiency. Data was collected and analyzed, showing the trend that older siblings were more proficient than their younger siblings when communicating with their parents in their heritage language. This correlates with our background research which discusses sibling language proficiency and code-switching within bilingual families. We explore the communicative differences between parents and their children, and how confidence when speaking, code-switching, and understanding of the heritage language all play small roles in the relationship children have with their parents. Our main findings indicated that the younger siblings had less proficiency and that parents were more likely to support heritage language use with their older child, which could create a closer relationship between them.

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A Talk About “The Talk”

Tess Ebrami-Homayun, Saba Kalepari, Hannah Pezeschki, Shaina Tavari

One in five parents reports that they will never have a conversation regarding sex education with their children. The avoidance and uncomfortable nature of this conversation led us to explore the differences in communicative patterns between mothers and fathers to find what gives this conversation these attributes. To conduct our research as UCLA undergraduate students, we analyzed various media portrayals coming from advertisements, movies, and TV shows. We looked at how often euphemisms and communication aspects occur. In our research, we were able to find distinct patterns in every “talk,” such as low tones/long pauses, similar settings, conversation ending on a ‘high,’ indirectness/vague word choice, awkwardness/shame, and lack of eye contact. By bringing attention to these patterns, we can provide parents with a better understanding of how to communicate sexual health concerns to their children.

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